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Refund Policy

In accordance with the FCCPC (Federal Competition and Consumer Protection Commission) guidelines, Arodan ensures fair treatment for all consumers.

1. Order Cancellations

You may cancel an order before a rider has been assigned. If cancelled, a full refund (minus any service charges) will be processed to your source payment method.

2. Service Failures

If we fail to pick up or deliver your package as agreed, you are entitled to a full refund or a re-scheduling at no extra cost.

3. Processing Time

Refunds are initiated immediately but may take 5-7 business days to reflect in your bank account, depending on your bank's processing policy and Flutterwave's settlement cycle.

4. Claims and Disputes

Any disputes regarding service quality should be reported within 24 hours of the delivery completion via our support channels.